i-SC - Ultimate Helpdesk System
I-SC is Ultimate Help Desk Application.It can be installed to each department as needed and company as well. With I-SC you can control your problems and tracking your solutions therefore you can find “How To” solutions to keep your customer satisfaction always in good state.
- Dashboard to display all information.
- Logging all problems and tracking the progress.
- Escalating team availability and assignment.
- Suit to be used by company level and department level as well.
- Suit for act 1st level assistance.
- SMS announcement.
- Support for windows mobile application and blackberry as well.
- Modular. Buy only what you need.
- Keeps your support center running smoothly and efficiently.
- Enables you to provide proactive support by monitoring & identifying potential trends and problems before they occur.
- Monitors service level agreements and provides automatic alerts and notifications when you are in jeopardy of not meeting your agreements.