i-SC - Ultimate Helpdesk System

I-SC is Ultimate Help Desk Application.It can be installed to each department as needed and company as well. With I-SC you can control your problems and tracking your solutions therefore you can find “How To” solutions to keep your customer satisfaction always in good state.

Capabilities:

  • Dashboard to display all information.
  • Logging all problems and tracking the progress.
  • Escalating team availability and assignment.
  • Suit to be used by company level and department level as well.
  • Suit for act 1st level assistance.
  • SMS announcement.
  • Support for windows mobile application and blackberry as well.
  • Modular. Buy only what you need.

Benefit:

  • Keeps your support center running smoothly and efficiently.
  • Enables you to provide proactive support by monitoring & identifying potential trends and problems before they occur.
  • Monitors service level agreements and provides automatic alerts and notifications when you are in jeopardy of not meeting your agreements.